BEFORE YOUR VISIT
AGE REQUIREMENTS
Guests must be at least 16 years old to attend classes. Clients under 18 must have a parent or legal guardian complete our liability waiver prior to their first visit.
PARKING & ENTRANCE
Defined Pilates is located on the Ground Floor of the Landmark Building at 1699 Washington Road.
Complimentary parking is available in the lot surrounding the building. Our main entrance is located on the left exterior side of the building facing Washington Road.
ARRIVAL
For your first visit, we recommend arriving 10 minutes early so our team can welcome you, show you around the studio, and help you get settled before class.
Returning clients should plan to arrive 5–10 minutes before class.
To ensure the safest experience for everyone and minimize disruption, late arrivals cannot be accommodated once class has begun.
WHAT TO WEAR
Wear comfortable, fitted athletic clothing that allows your instructor to safely monitor your alignment and form throughout class.
Grip socks are required for Reformer classes for both safety and hygiene. If you don't have a pair, premium grip socks are available for purchase in the studio.
For Mat Pilates classes, please bring your own yoga mat. We also recommend bringing water and a sweat towel. Mats are available to rent ($3) and bottled water ($2) is available for purchase if needed.
LOCKERS
Complimentary lockers are available for your personal belongings during class. Restrooms are located just outside the studio in the hallway.
BOOKING & CLASS POLICIES
CLASS CANCELLATIONS
Defined Pilates maintains a 12-hour cancellation policy.
Reservations may be cancelled through the Defined Pilates app or website. Cancellations made at least 12 hours before class will return any eligible class credit to your account.
Reservations cancelled within 12 hours of class, or missed without cancelling, will result in forfeiture of the class credit (when applicable) and a $20 late cancellation/no-show fee.
*Prima Unlimited Members receive one complimentary late cancellation every 30 days. To redeem this courtesy, simply contact the studio before your class begins.
Private appointments cancelled within 12 hours will forfeit the session and applicable cancellation fees may apply.
WAITLIST
If a class is full, you're welcome to join the waitlist.
Should a space become available, you'll automatically be added to class and notified.
Waitlists often move quickly. If your plans change and you no longer wish to attend, please remove yourself from the waitlist before the one-hour waitlist window closes. Once you've been added to class, our standard cancellation policy applies.
LATE POLICY
Please arrive 10 minutes early to set yourself up for success. In order to respect our clients time and safety, there will be no late admission to class. Door will be closed once class starts.
SCHEDULE CHANGES
Instructors and classes are subject to change without notice. Please visit our class schedule for updates.
MEMBERSHIPS
MEMBERSHIP FREEZES
We understand that life happens.
Members may freeze their membership for up to three months per calendar year in full-month increments. Freeze requests must be submitted at least 72 hours before your next billing date by emailing manager@definedpilates.com.
Memberships automatically reactivate at the conclusion of the approved freeze period.
Members must complete one full billing cycle after returning from a freeze before submitting a cancellation request.
If you're experiencing pregnancy, surgery, illness, or another medical circumstance, please reach out to us directly. We're happy to discuss available medical accommodations.
MEMBERSHIP CANCELLATIONS
To cancel your membership, please submit written notice to manager@definedpilates.com.
A minimum of 30 days' notice is required. Following your email, you'll receive our Membership Cancellation Form to complete.
Please note that providing 30 days' notice does not necessarily prevent your next scheduled payment. Memberships remain active through the required notice period and any remaining contractual commitment. Memberships are multi-month agreements. If you cancel before completing your commitment, an early cancellation fee will apply.
Prima Unlimited Membership: $200 early cancellation fee.
Founding Members who cancel their membership permanently forfeit their Founding Membership rate and are not eligible to reinstate that rate in the future.
WELLNESS CLUB
Select memberships include access to exclusive Wellness Club benefits, including recovery services designed to complement your Pilates practice.
To learn more about available therapies, pricing, and booking information, please visit our Wellness Offerings page.
Wellness Club includes access to:
- Red Light Therapy
- EWOT (Exercise With Oxygen Therapy)
Each membership tier includes a set number of sessions per month as part of your perks.
How to Redeem Your Perks
All Wellness Club sessions are now booked directly through the Defined Pilates app — no separate account required.
Additional Sessions
You can book additional Red Light or EWOT sessions anytime for $25 per session directly through the app.
If you have any questions or need help booking your first session, our team is always happy to assist you in the studio.
GUEST PASSES (Unlimited Members Only)
Unlimited members receive 1 guest pass per month.
How to Redeem a Guest Pass:
If your guest has never been to the studio, they must first register by going to the bottom of our website and completing a profile + waiver.
Once their profile is complete, you can:
Email us, DM us, or ask a staff member in the studio
As long as space allows, we’ll add your guest to class. (Guest passes must be redeemed before class — they cannot be applied after.)
LATE CANCEL PERK (Unlimited Members Only)
Unlimited members receive 1 free late cancel every 30 days.
How to Redeem Your Late Cancel:
Contact the studio prior to the start of class by calling, emailing, DMing us, or letting staff know in person.
Any form of communication works, as long as it’s before class begins.
STUDIO POLICIES
INJURIES
Please inform your instructor of any injuries, medical conditions, or limitations before class begins.
While our instructors are trained movement professionals, they are not medical providers. For your safety, instructors may modify exercises or recommend an alternative class format when appropriate.
RETURN POLICY
All service sales are final.
Retail merchandise may be returned to the original form of payment within 7 days of purchase if the item is unworn, unwashed, unaltered, and has its original tags attached.
After 7 days, eligible merchandise may be exchanged or returned for studio credit only.
All sale items are final sale.
PHONE POLICY
To preserve a focused and distraction-free environment, phones should remain silenced and put away during class. If you're expecting an urgent call or message, simply let your instructor know before class begins. Photos and videos are always welcome before and after class.
PHOTOGRAPHY
From time to time, photos and videos may be captured in the studio for marketing and social media purposes. If you prefer not to appear in any photos or videos, simply let a member of our team know before class, and we'll happily accommodate your request.
LOST PROPERTY
Defined Pilates is not responsible for lost or stolen personal belongings.
If you believe you've left something behind, please contact the studio as soon as possible. We'll gladly check our Lost & Found.
PAYMENT METHODS
We accept all major credit cards and Defined Pilates gift cards. Cash is not accepted.
NON-DISCRIMINATION
Defined Pilates is committed to maintaining a welcoming, inclusive, and respectful environment for every client, guest, and team member.
Discrimination, harassment, or behavior that compromises the safety or comfort of others will not be tolerated and may result in removal from the studio or termination of membership.
